Conflict Resolution – Infographic
PON Staff. (2025, April 2). What is conflict resolution? PON – Program on Negotiation at Harvard Law School. https://www.pon.harvard.edu/tag/conflict-resolution/?utm_source=chatgpt.com Reynolds, P. (2022, October 31). Preventing and managing team conflict. Professional & Executive Development | Harvard DCE. https://professional.dce.harvard.edu/blog/preventing- and-managing-team-conflict/#Why-Do-Workplace-Conflicts-Happen–
Shonk, K. (2025, January 2). 3 types of conflict and how to address them. PON – Program on Negotiation at Harvard Law School. https://www.pon.harvard.edu/daily/conflict- resolution/types-conflict/
Wilson, C. R. (2022, March 10). 14 conflict resolution strategies for the workplace. Positive Psychology. https://positivepsychology.com/conflict-resolution-in-the-workplace/#what-is-conflict-resolution-why-is-it-important
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Question 
Scenario
Isabella is a new team leader in your company. She is replacing a team leader who has been let go. The team is behind in their project deadlines, blaming everyone else. There is a lot of animosity among the team members. Isabella would like some pointers on managing some of the team’s conflicts and getting the project back on track. You are tasked with designing an infographic on ways to manage conflict to review with her and use as a general company resource to distribute to all team leads.
Conflict Resolution – Infographic
Instructions
Design an infographic on ways to manage conflict within teams. Be sure to include graphics and colors. Information should include:
•
Define conflict resolution and explain its importance.
• Identify possible causes of conflict.
•Provide ways to avoid conflict.
• Describe strategies and techniques for managing conflict in the workplace (in- person and remote).
Resources
Preventing and Managing Team Conflict – Professional & Executive Development L Harvard DCE
How To Prevent Workplace Conflict From Impacting Your Team (forbes.com)
14 Conflict Resolution Strategies for the Workplace.(positivepsychology.com)